Discover more in our FAQ
Have a question about your order, jewellery care, materials or a Birrani piece? We’d be happy to help.
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Each Birrani order arrives gift-ready, carefully prepared in our signature packaging.
If you need to change or cancel your order, please contact us as soon as possible. Once an order has been packed or shipped, we may not be able to make changes.
Birrani is based in Adelaide, Australia. Orders are prepared and shipped from Australia. As a general guide, our Australia Post standard shipping typically takes 2–6 business days within metropolitan areas and 3–10 business days for regional or remote locations.
Yes. Once your order has been shipped, you will receive tracking details by email where tracking is available.
At this stage, Birrani only ships within Australia.
No. Natural stones vary in colour, pattern, shape and surface. These variations are part of the material’s character and make each piece slightly individual.
Where sizing is important, product measurements are listed on the product page. Please review these details before purchasing. Some pieces may include adjustable chains, clasps or sliding closures, which will be noted on the product page where relevant.